The Maids FAQ’s
Questions you need to ask whenever you are hiring a maid service in Boston.This is not an easy task and shouldn’t be taken lightly. We are talking about letting people into your home. We know the importance and we are truly respectful and appreciative that you are inviting us into your home. We’ll protect it and respect the trust you put in our team. We hope this article helps you as a guide when shopping for house cleaners in the Boston area.
- We talked about the importance and the difference between being insured, licensed and bonded. So the first question you should request is for the certificate of insurance. A trustworthy maids company should provide this at once with no questions, no hesitations, and no delay. Many occasions when we do our own marketing research, many competitors avoid the question and dont provide this crucial document. Such document should contain Workers Compensation Insurance details and contact information. A good contractor/service provider that steps into your home should be covered by Workers Compensation Insurance. Would you live in a house that is not insured, is your car insured? Same reason why you must request this certificate of insurance.
- Who’s coming to my home?What is the hiring process or employment requirements and screen check? Does the company perform background checks? Here at The Maids, all our employees must be authorized to work in the US, they must provide social security cards, photo ID so we can run a background check and social security verification prior to becoming part of our team. Once these two requirements are met, the training process starts. We assign the same team to your home, so they get to know your preferences and get familiar with it.
- Who will be cleaning my house? One person? A team? Is there a trained crew leader or crew manager on-site at all times? At the maids we invest in training, so you don’t have to manage your housekeeper. We usually send a four-person team to perform the service, this allows us to be more efficient and also be able to focus in one single task so no area gets missed. Depending on your needs and the scope of the project we may adjust to your requirements if necessary.
- How are employees trained, do you have a formal training program? The employees go to an extensive online, workbooks and field training in order to become a certified maid. Our field manager Patricia and our experienced team leaders are part of the training team that help new employees during the training process. Once our new employee has completed the certification, she’s given a uniform and is assigned to a team.
- Clarify what’s expected upfront. Ask about any service or task that you expect to be performed that is not mentioned or listed by the owner/ manager, ask what’s included in the cleaning service and have the proposal be sent you in writing if possible.There are some standards such as cleaning most surfaces in the kitchen, bathroom, bedrooms, living space and floors. Ask for the list of task you will be receiving when providing you a quote and if possible have it send you the quote.
- What about my pets? We are happy to work aorund all members of the family, including the furry ones, however we ask that you take proper cautions to allow the team to perform the cleaning in a safe and comfortable environment, we can arrange a time to clean where you can take your dog for a walk. Any other home cleaning arrangements will be written in the work order.
- Keys are kept in a lockbox in our office that only the owner and the field manager have access at all times. On the day that your service is scheduled, we hand the keys to the team leader along with the work order and route, at the end of the day, the team leader returns route, keys and checks to field manager and the key is returned to the lock box until next service day.
- Does the prospective contractor provide a satisfaction guarantee with their services? At the maids we strive for excellence, we welcome all comments good and bad, it is the only way we can measure our success. We know this is a very manual process and although we supervise our own work, we are human. We appreciate you take the time to give us your feedback.